Our Quality Guarantee
At Fulfillment Express, we're not just full of hot air. A large part of what makes us unique is our quality guarantee to our clients. It starts by ensuring that two different people pick and pack the order, so that there are two sets of eyes inspecting the product, before it is ever scanned. We then scan each order individually, scanning each and every item or carton to ensure that your customers receive the correct items in the correct quantity. We then compare the calculated weight of the items and packaging against the actual weight of the item, as a final insurance that the order was packed correctly.
If your items have a barcode which can be scanned, either applied at the manufacturer or by our staff as the product arrives, we guarantee our fulfillment accuracy. We will back up that guarantee by paying for both the fulfillment and shipping costs of sending a replacement item to the customer.